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Client Quote
"The team effort provided by both the ESS and Pragma staff has made this operation a vastly improved, more effective division ensuring service delivery to all our clients. This would not have been possible without the Pragma ACC intervention."
Floris Mostert, Head: Electrical Support Services
Pragma Africa
Utilities & Facilities
Dean Griffin
Cell: +27 82 550 5373
Tel: + 27 21 943 3900
Fax: + 27 21 914 7337
deang@pragma.co.za
Client Background
The Electrical Support Services department is responsible for Civil Projects and Maintenance, Corrosion Protection, Electrical projects and Transformer refurbishment for the City of Cape Town’s Electricity Directorate.
Key challenges / Project background
- Little control on work requirements and queue.
- Frustrated clients with long lead time on work and little confidence in promised delivery date
- Significant manpower shortages
- Low morale amongst workforce
- Under-utilized SAP system
The PRAGMA intervention
In June 2007 Pragma Africa was contracted to establish an Asset Care Centre (ACC). The initial activity involved the assessment of the departments Asset Management maturity. From this assessment an Asset Management Improvement Program (AMiP) was developed. The day to day facilitation and delivery of the Improvement program was driven through the ACC which was established on the ESS premises and staffed by Pragma. Below are some of the ACC duties.
- Redeployment of ESS resources from internal work to contract management / supervision
- Continued focus on work planning and control.
- Method study and an integrated management system,
- System analysis and optimization to better align SAP Project Systems and SAP Plant Maintenance to business requirements.
- Focus on long term value add and strategic direction of ESS.
- Regular performance monitoring of work execution.
- Work planning & Control
- Business process optimization
- Improved Asset Management reporting
- Change Management
- Creation, implementation, communication & review of Asset Management Policy & Strategy
- Business intelligence report specification, development, delivery and optimization
- Maintenance Program Development (Tactics)
- Root Cause Failure analysis
- Transfer of Knowledge and skills transfer throughout the engagement and in preparation for ‘in-house’ operation
Business Processes & Best Practices
- Asset Identification, verification & reporting in line with Financial reporting Standards (GRAP 17 compliant)
- Asset Management Policy, Strategy & Improvement Plan (Aligned to PAS55 & the Pragma AMIPTM Framework
- Asset Management maturity assessments
- Accredited Asset Management Training (Pragma Academy)
- Asset Care Centre’s
- PAS 55 Consulting
- Work Planning & Control
- Life Cycle Costing
- Change Management
- AMiP Target maturity 4
Tools & Technology
- SAP R/3: Plant Maintenance and Project Systems Modules
- SAP R/3: Business Warehouse (report management)
Performance Improvement
- Accurate asset data
- Standardised work planning & control procedures
- Easier decision-making based on accurate data
- 230% increase in operational output
The BOTTOM LINE
- 2006 – 2009 230% increase in Operational output
- 2007 - ISO 9001, 14001 & OSHAS 18001
- 2008 - Runners up in Productivity SA Regional & National
- 2008 - Runners up in the SABS Presidents Award
- 2008 - Bronze Award for ACC @ Client – (Pragma Awards)
- 2008 - Best Team for Service Improvement & Productivity – City of Cape Town
- 2009 - Gold Award for ACC @ Client – (Pragma Awards)
- 2009 – Pragma awarded a 3 year contract to deliver Asset Management improvement to the entire Electricity Directorate
