Pragma's Asset Care Centre service concept, which supports business processes and developments in On Key, has grown so much in the past 18 months that some structural changes had to be put in place to facilitate the future interactive development of these two business areas.

Furthermore, the success of the Partnership Business Model and recent developments in enabling and supporting partners has necessitated the formalisation of a Cyber Centre.

ACC Development Department

Arnold Botha, currently leading the way with the documentation of the business processes, has been assigned to head up the ACC Development Department. This will consist of the Software Development Gigs under the auspices of Hendrik Theron, and the IP Developers under the leadership of Wyhan Jooste.

The Cyber Centre

We now boast a brand new Cyber Centre, making inroads with its new and improved service offering. Ignatius van Zyl has been appointed to take the former Help Desk through its metamorphosis to become the Cyber Hub of our partners and clients. At the Cyber Hub a partner will receive support for the utilisation of the Business Process and On Key (with the familiar voices of Nicolaas and Marieta) and all the partners will be enabled through e-training presented by Nelson Broden.

Aligning Product Strategy

On Key as a pure Enterprise Asset Management System used to stand on its own. The focus now changes to developing On Key functionalities in support of the ACC service, its Business Process and Best Practices to form the tool foundation of a comprehensive asset management package.

The total service offering is thus aimed at aspects that can add additional value for a client, such as much easier administration and improving access to real-time information. This leaves minimal room for error on the side of an inexperienced asset management practitioner and maximum benefit for an asset manager looking to optimise asset performance.

Expanding market scope to OEMs and LAOs

With the evolving product strategy, we can also now better accommodate market players such as Original Equipment Manufacturers and Large Asset Owners. These entities can be licensed to represent the ACC service within their organisations. This means that certain minimum requirements will be set in place for them to gain access to business processes and the accompanying functional modules of On Key to support these business processes. The in-house team will be enabled to execute these business processes optimally.

Pragma Products is geared towards improving the Asset Care Centre service to the benefit of all partners' clients.