Client satisfaction is one of the most important success indicators for any service company's service offering.

Our Client Relations Management initiative has delivered a healthy return on investment over the past year, with client satisfaction steadily improving each month.

In October 2008, we launched a dedicated client satisfaction campaign to measure the satisfaction levels of our clients. Annual visits are aimed at:

• Continually improving our service offering. When you deliver an EAMS tool to a client, the success of that tool in the operation of the client is navigated by the correct and optimised usage of that system. It is therefore essential that a consultant ensures that the client understands and utilises all the specs and latest functionality within On Key. This is done by means of training interventions.
• Affirming relations with clients. With regular people movements and ever-changing business needs, strong and friendly relations are key to ensuring that clients can comfortably request training or other interventions.

Our approach is a win-win situation for both parties, and creates a supreme flagging mechanism for introducing suitable clients to the cutting-edge Asset Care Centre concepts.

The improvements speak for themselves: