P R A G M A

Dear Reader

Soccer fever has hit us with full force. What seemed like an impossible dream of hosting the World Cup is now a reality. Somehow (like we South Africans always manage to do) we have outwitted the world and all our own home grown skeptics. We have built new stadia, upgraded the old ones; built new and upgraded existing airports, as well as all the other related infrastructure.

Congratulations to all the engineers and contractors out there who orchestrated this phenomenal success.

Closer to home we have also celebrated successes. Pragma commemorates its 20th anniversary in 2010. You can read all about it in the newsletter.

At the annual Physical Asset Management Thought Leadership Conference Awards Event, a number of our clients received awards for their achievements.

Our top achievers were:

CATEGORY		CLIENT NAME
On Key User Award	1st	Minopex - Eland
	2nd	Minopex - Marikana
	3rd	Chemical Initiatives
ACC @ Pragma	1st	Afrox Welding Consumables Factory - Brits
	2nd	Kromco (Pty) Ltd
	3rd	Ceres Fruit Juices
	3rd	Venture Diversified Products (Pty) Ltd - Venture Rosslyn
ACC Client Operated	1st	PPC Cement - De Hoek
	2nd	Imana Foods
	3rd	Meadow Feeds, Pietermaritzburg
ACC @ CLIENT
Industry Winners	Manufacturing & Mining	Gauteng Business Unit - Aberdare Cables
	Facilities	Shell - Retail
	Public Sector	City of Cape Town - Electrictricity Services - Electrical Support Services
Category Winners	1st	City of Cape Town - Electricity Services - Electrical Support Services
	2nd	Ekurhuleni Metropolitan Municipality - Electricity & Energy
	3rd	Gauteng Business Unit - Aberdare Cables
CEO Award		City of Cape Town - Electricity Services - Electrical Support Services

Congratulations to all the winners. You can really feel proud of your achievements. The full story is covered on our website.

At this year's ABSA Cape Epic, our Bike Wash team outperformed all the other service providers, and was awarded the "Best Overall Service" at the event. We are the only service provider that has improved year on year since the start of our association with the Epic. This service ethic goes without saying, and is something that our clients have become accustomed to.

In spite of the global financial crisis, Pragma have had a good year. We have partnered with a number of new clients that have chosen "The Pragma Way". We look forward to providing them with the cost savings and performance improvement that our existing clients have become accustomed to.

I end of with a word from Brian Tracy. "You have great, untapped reserves of potential within you. Your job is to release them".

Ayoba!
Liza

Pragma turns 20!

On the 4th of June 2010, Pragma celebrated its 20th anniversary.

Hard work, innovation and a dedicated team have been the underlying factors in Pragma's development into a successful international business.

Pragma started off in a small office in Mark Street, Stellenbosch. The founder members were Adriaan Scheeres (current CEO of Pragma Holdings), Arnold Botha (current head of ACC Development in Pragma Products), Dries van Zyl and Gerhard Ackerman.

Over the past 20 years, the company has grown from a small engineering consultancy to a fully fledged asset management service company. The company's footprint has expanded beyond the borders of South Africa, with various global partners enabling companies to improve the performance of their physical assets.

Our Technology
On Key was initially developed on request from a client. Further client needs paved the way for the growth and development of On Key into a world-class product that today competes in the international arena. From its initial "Dos" days, On Key is now developed in C Sharp and is browser based. On Key is a best-of-breed Enterprise Asset Management System (EAMS). What sets it apart from other ERP modules on the market is Pragma's focus on the needs and requirements of the asset care fraternity. The system is designed with a single-minded aim - to make the effective management of physical assets as fast, easy and painless as possible. On Key boasts numerous unique features that support this objective.

Our Methodology
From pure maintenance consultancy, the team started developing an outsourced service model, initially called the Buro service. Research and development led the way for the development of our own Asset Management Improvement Programme (AMIP) with which maturity assessments and improvement projects were done for clients. The Asset Care Centre (ACC) was established in support of our expanded asset management service concept. With this, the need for formalised Business Processes arose, and we invested in a special department focusing on the development of Business Processes, best practices and supporting material. A fully fledged Enablement department saw the light and partner enablement training kicked off, ensuring that all engineers understand and deliver the ACC to the same standard. We now find ourselves in an arena where our professional service is in demand due to the high success rate in terms of improved performance, cost reduction and risk containment at our clients.

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News

Pragma partners with SCS Telecoms to target the telecoms market In mid 2009 Pragma commenced discussions with the Space Commercial Services (SCS) group of companies, which is headed up by Dr Sias Mostert. This followed on from the interaction with Sias in 2008, when he presented the keynote address in the annual AMTL conference on the Extreme Reliability of Sunspace Satellites . More		Woestalleen Coal Mine turns to business process to improve production throughput The new management team at the Woestalleen Coal Mine found the production output at the mine unsatisfactory. They decided to take action and turned to Pragma Products to implement business processes in support of the On Key enterprise asset management system. More

Aquarius Platinum On a cold Highveld morning a dedicated Pragma engineer sets out at 03:00 from Johannesburg. The quest: an AMIP assessment at Aquarius Platinum Everest Mine. Arriving at 07:00 at the mine, the frost is still thick on the ground and he is just in time to catch the morning production meeting. Thereafter there is a series of interviews and then a consensus mapping in the afternoon. It's a tough job, but someone has to do it. More		Delmas Coal Pragma Africa has been busy for almost two months at Delmas Coal implementing the new ACC. The Asset Management Charter and Standards Manual are almost complete and the first of the Pragma staff started work at Delmas on the 1st of June. More

Sleep easy at Netcare! Late in 2009 Netcare embarked on a process of implementing a SAP PM pilot site. The stakes were high: fit in to the SAP IHS (ERP) implementation or your project is canned.Peter Schilder, group technical manager of the Netcare group immediately engaged Pragma, having learnt our ways at Medi-clinic. The implementation process was too important to make any mistakes and system support and decision making was an important part of the process. More		Pragma Customer Day Please remember to schedule this year's Pragma Customer Day in your diary. You will have the opportunity to find out more about the latest developments within the Pragma service offering and listen to some benchmarking case studies on how we have helped other customers to improve the performance of their physical assets. Cape Town: 8 October 2010 Johannesburg: 11 October 2010 Durban: 13 October 2010 Details will follow closer to the events.

Your asset strategy and do you understand the improvement plan?
What assets you have and where they are?
The condition and the latest value of your assets?
What work must be performed on the assets?
What human resources are required to perform this work?

What special resources and spares are required to perform work on assets?
That you are getting optimum performance from your assets?
How to plan for and acquire new assets and dispose of old assets?