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A client is involved on different levels, depending on the contractual agreement with Pragma.

Client Engagement Model
Clients senior management responsible for PAM strategy	PRAGMA ACC responsible for coordination PAM activities and processing data	Execution of Asset Care activities by the client or contractor staff
Level One	Level Two	Level Three

The ACC engagement model consists of an implementation phase, and an execution phase that is cyclic.

Implementation Phase
An asset management committee with members from the client and the ACC is established	Asset Management Maturity Assessment is done using the AMIP business process	Strategic plan and standards manual is compiled and the ACC infrastructure is established	On Key EAMS with Asset Register&Asset Care Plans are implemented
2 weeks	1 month	1 month	2-4 months

Execution Phase
Facilitate daily, weekly and/ or monthly Work Planning and Control	Asset Care Engineer analyses information and prepares reports for meetings	Continuous improvement actions and projects
Ongoing

the timeframe given in the illustration id for a basic ACC setup

The ACC engagement model consists of an implementation phase, and an execution phase that is cyclic.

Implementation Phase

Setting up Asset Management Committees.
At the start of the engagement, asset management committees must be established as part of the Asset Care Centre Foundations (or ACCF) business process. The functions and roles of those involved will be defined and training will take place. These committees will include representatives from PRAGMA as well as the client. The committees (normally a steering as well as a technical committee) will meet regularly and have the authority to co-ordinate all asset management activities. (click)

Asset Management Maturity Assessment.
After the establishment of the committees PRAGMA will normally do an Asset Management Maturity Assessment, using the AMIP methodology. After the assessment the client will receive feedback and improvement targets will be agreed upon. A decision on which other business processes, besides the 4 cones ones, to implement will be based on these targets. The 4 core business processes are ACCF, AMIP, Asset Register Administration (or ARA) and Work Planning & Control (or WPC).

'Strategy and Standards'

Strategic Plan and Standards.
The third implementation step is the compilation of the strategic plan & standards. This will include the Asset Management Policy, Strategy and Master Plan and finalising the Service Level Agreement. An ACC office will also be established for the client.

On Key implementation.
The last step is the implementation of the On Key enterprise asset management system with the Asset Register & Asset Care Plans populated. During this step On Key Master Data will be collected and configured, On Key reports for the ACC service made available and the client's staff will be trained with regards to the operation of the ACC.

Execution Phase

Work planning and control.
The first execution activity is the facilitation of daily/ weekly/ monthly/ annual Work Planning & Control activities and other business processes by the ACC staff.

Secondly an Asset Care Engineer must analyse information and prepare reports for meetings. He or she will compile report on the performance of assets, the performance of the ACC (against the SLA targets) & progress again the Asset Management Master Plan. Improvement actions & projects will be recommended and all of this will be discussed in detail by the Technical Committee on a monthly basis and the Steering Committee at a higher level, normally every quarter.

'Pro-activity is key'

Lastly, there will be a focus on continuous improvement, actions & projects. The ACC staff will be responsible for ongoing pro-active identification of opportunities for improvement actions and projects. They will also assist with the management and execution of agreed improvement activities. They will also update the asset management strategy, Master Plan and SLA, which will also be based on the results of the periodic AMIP audit.

'Our AMIP methodology assists clients with the development of long-term continuous improvement programs.'

A key part of the ACC engagement model is how long it takes for the establishment of a basic ACC at a typical site. The implementation phase could vary from about 3 to 6 months, which is very dependent on the availability of client staff and current asset information for example, while the execution phase is of course ongoing.