The City’s Electricity Department’s Technical Support Services Branch is
the first municipal entity with a division to win the annual national
productivity award for the public sector.
The winners of this year’s National Productivity Awards were announced
in Johannesburg on Friday 30 October 2009. Organised by Productivity SA,
the annual awards recognise organisations that have improved
productivity in a sustainable manner and with a major impact on society.
The City’s unit singled out for this top award is Electrical Support
Services (ESS), a division of the Electricity Department’s Technical
Support Services, which is based in Ndabeni. The unit provides services
in civil and facilities management, capital projects, electrical
installations, maintenance and repairs, transformer and switchgear
refurbishment, and corrosion prevention management.
Since 2005, the ESS unit has been reviewing its processes, systems and
procedures. In 2006 Pragma was contracted to establish an on-site Asset
Care Centre. The ACC team helped the ESS team to identify Key
Performance Indicators underscored by a formal measurement system, a
detailed asset management strategy, and a comprehensive staff training
and development programme. In 2008, ESS received the Silver award in the
Asset Care Centre @ Client category, and received the top award of Gold
in the same category in 2009.
ESS is the only electricity distribution entity in South Africa to be
accredited against ISO 9001, 14001 and OSHAS 18001 and to then
subsequently retain that accreditation a year later in 2009.
Frik Kirsten, Pragma ACC Manager and
Floris Mostert, Head: Electrical Support Services