Category: News articles
Products support centre measures response time
September 17, 2012
The Products Support Centre has enhanced their service offering to clients by implementing the newly released On Key Extensions Response Time Calculator. This new addition to the On Key Stable holds numerous benefits for support centres. The Products Support Centre classifies their support to clients into different categories, including amongst others: How do I? This […]
Preparing tomorrows engineers
On Monday 27 June 2011, Pragma launched its first official University Student Vacation Training Programme. The three- week programme is specifically aimed at B.Eng (Industrial) students who are required to complete this kind of training as part of their studies. Pragma views engagement with engineering students as very important. Over the last number of years, […]
Pragmas Shell FM contract a finalist in global FM competition
September 14, 2012
In June 2010 Pragma Africa entered the South African Facilities Management Association’s (SAFMA) national facilities management competition. The competition aims to honour the best facilities management projects. The competition criteria are: Innovation Advancement of FM Corporate outcomes Contribution to Global FM’s mission Leadership in FM operationsPragma’s submission was the Shell FMC project, which has been […]
Pragma products CRM initiative
Client satisfaction is one of the most important success indicators for any service company’s service offering. Our Client Relations Management initiative has delivered a healthy return on investment over the past year, with client satisfaction steadily improving each month. In October 2008, we launched a dedicated client satisfaction campaign to measure the satisfaction levels of […]
Pragma partners with SCS telecoms to target the telecoms market
In mid 2009 Pragma commenced discussions with the Space Commercial Services (SCS) group of companies, which is headed up by Dr Sias Mostert. This followed on from the interaction with Sias in 2008, when he presented the keynote address in the annual AMTL conference on the Extreme Reliability of Sunspace Satellites. The initial discussions have […]
5 tips to stifle waste in your operation
July 31, 2012
Any organisation can benefit from implementing 5S. 5S is a system to organise the workplace and establish basic discipline to make the work easier and more effective. It is the first step towards more focussed improvement initiatives in the organisation. It is not simply “housekeeping” or a tidying up for the VIP visitors! Sort: get […]
