About this course

This course is highly practical and explains the fundamental principles and processes of an effective maintenance system in straightforward language. It also emphasises the important roles of the artisans and technicians to ensure success and support the company-wide roll-out of maintenance management.

This course is aimed at the frontline maintenance staff (artisans, technicians, assistants and operators) to explain to them what good maintenance look like, how all the maintenance activities are linked to each other and their role in this process. It uses practical examples and real life scenarios to explain the basic concepts and principles.

For best results, it should be presented in-house, customised with site-specific examples, objectives and the results of a recent maintenance maturity assessments.


At the end of this course learners will be able to:

Describe what “good maintenance” looks like

Explain the benefits of good maintenance practices for the company and themselves

Describe the work order cycle and the role of everyone in it

Explain the importance of giving complete and correct feedback on work orders

Explain the negative effects of breakdowns and reactive maintenance

Explain the difference between normal wear and tear of components and “forced deterioration”

Describe the maintenance tactics and when each one should be used

Explain what they can do to solve some of the spare part problems on site

Explain the PDCA cycle and how they should use KPIs to drive improvement

Explain the steps in root cause analysis and when RCA should be applied

Effective Maintenance for Frontline Workers - Content

Note: For best effect, the course content should be customised with company-specific examples and conditions


Who should attend?

  • Maintenance artisans
  • Maintenance technicians
  • Chargehands
  • Maintenance apprentices
  • Production technicians
  • Production operators

Format and duration

  • 1-day face-to-face facilitates training
  • 8 notional hours

Take-home tools

  • Model of maintenance activities
  • Handout of the key  learning points


  • None