About this course
This practical course is aimed at the front-line teams who must be able to do basic root cause analysis on fairly straightforward problems, with a quick turnaround time. Although it is also based on the DMAIC steps, the main focus is on the problem definition, the cause-affect analysis and on verifying potential causes.
“If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about the solution.” Albert Einstein
This course is aimed at front line operational problem solving where the problem can be solved by an individual or small team within a period of 1-14 days.
The image below shows the flow of each module, distinguishing between the LMS work, contact session work and the workplace assignments.
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The contact sessions follow on the elearning sessions and are transformed into dynamic, interactive sessions focussing on real examples and application of knowledge. |
Outcomes
Explain the three categories of problems and how they are resolved in the world of maintenance
Explain how the daily meeting structure facilitates and controls problem solving
Explain the steps in the process of RCA
Define problems clearly using the 5W1H technique
Collect and interpret information to ensure fact-based RCA
Identify possible causes of the problem without jumping to conclusions
Verify and eliminate possible causes that are not feasible
Apply cause-effect analysis to find the root causes of the problem
Select, motivate and implement the best solution
Introduction to Root Cause Analysis (RCA)
Problems, Problems, Problems …
- Understand the role of fault finding
- Explain how the daily meeting structure facilitates and controls problem solving
- Explain evaluation criteria and how it is used to classify problems
- Explain the steps in the DMAIC problem solving process
Define and Measure the Problem
- Define problems clearly using the 5W1H technique
- Collect and interpret information to ensure fact-based RCA
Analyse the Possible Causes
- Brainstorm possible causes without jumping to conclusions
- Verify and short list causes that are not feasible
- Apply the 5Why technique to create a cause and effect map and find the root causes of a problem
Improve and Control the Solution
- Select and motivate the best solution
- Set up an action plan to implement the solution
- Check if the solution works and make it sustainable
Who should attend?
- Artisans / Tradespeople
- Planners
- Foremen
- Shift supervisors
- Junior engineers
Format and duration
- Blended learning, with elearning and contact sessions
- 14 notional hours
Learners complete elearning modules and quizzes prior the contact sessions - Formative and summative assessment through knowledge quizzes
- Workplace assignment
Take-home tools
- Workplace assignment allows for practical application and demonstration of knowledge
Certification
- Learners completing this training can obtain SAAMA CPD points.
