We are passionate about finding employees who match our culture and that will integrate well with their team members. For this reason, we identify the strengths needed within every vacancy before recruitment and evaluate shortlisted applicants’ profiles in terms of these requirements. To get it right, we use assessment tools such as ShadowMatch and the Clifton StrengthsFinder™, by Gallup.
We consult our potential employee database before advertising any positions. Please register your CV if you would like to be considered for positions before they are advertised.
To take ownership of the entire call centre component of the project(s) and build a world class reputation. To deliver high standards of service to customers by making the most effective and efficient use of call service representatives and technology resources and use a range of measurements to monitor, analyse and plan improvements to call centre performance. The main responsibilities include recruiting, training, managing and monitoring call service representatives so that they have the skills and knowledge to meet customer service and contract objectives.
The role of the AC Administrator is to accurately capture, generate and support asset data / information. Including generating
The main purpose of a Customer Service Representative is to be the first point of contact for customers experiencing an equipment breakdown. Responsibilities include the logging of inbound calls, creating work orders, selecting contractors to effect the repairs and several other action items associated with the work planning and control procedures.
To assist internal clients (projects) to continuously improve efficiencies through the implementation of world class asset management best practices, processes, systems and techniques; transferring knowledge and skills, and building the internal capability to implement and sustain asset management improvement initiatives that will deliver bottom-line results at our clients. The main responsibility of the this position is to ensure standards and best practices are applied and aligned between the different projects.
The position will have overall operational and management responsibility of the project management and planning function on the Shell FMC contract, this includes the management of Planned Maintenance activities, Capital (CAPEX) projects and the control, monitoring and management of the CAPEX budget. Though this position is responsible for the national roll out of projects in the FMC this position will also be the client’s focal point in the Gauteng area and will liaise with the client as well as spending time in the clients offices in Sandton Johannesburg as and when required. This role oversees the planning, implementation, project management and resources planning and performance tracking of all projects on the FMC contract. Day-to-day collaboration and engagement will be required with all members of the staff in the projects team to ensure the FMC is able to achieve and deliver on its project objectives. In addition, the Project management and planning manager will work closely with stakeholders across the project management function i.e. L3 contractors, consultants etc. to ensure contracts and agreements are executed and implemented accordingly. An important (but not only) component of this role is to strengthen the regional relationship and interaction with the client and increase visibility and communication with the client at head office level.
Responsible for the regular visits to the sites (branches) of our retail client and assist them to maintain their equipment by perform inspections, log maintenance calls and over-inspect maintenance work that was performed.
The Training Consultant will be at the frontline of the Academy's new approach of selling comprehensive and customised training solutions. This role entails helping potential clients to define the roles of the technical staff, the associated competencies required and the training/coaching interventions needed to develop these competencies, logically organised into learning pathways. The consultant will use this information to scope a tailor-made and customised training solution for the clients, which can be sold in conjunction with the business development team. During the execution phase of this training, the Training Consultant will project manage the delivery against the scoped solution, including material customisation and training delivery, where required.
The Business Analyst is responsible for understanding business problems and coordinating solutions within the software development team. The role requires key business analysis skills, including stakeholder management, requirements engineering and problem solving. The role also requires a sufficient level of technical and domain knowledge to allow the analyst to operate as a facilitating ‘hub’ for the whole development team. The analyst isn’t necessarily responsible for designing or implementing a solution. Instead the business analyst’s job is to ensure that the designed and delivered solutions are aligned with the needs of the stakeholders and/or clients. The analyst should be able to obtain a good understanding of business requirements and through a structured process be able to translate these requirements into business requirements and functional specifications.
The main responsibility of the Field Engineer is to manage day to day operations in the respective region for the Pragma client.
The position is located at City of Cape Town, Water and Sanitation Department. The AC Engineer is required to be on site at any of the Water and Sanitation's premises to provide client support and drive improvement. The EAMS system used is SAP PM.
To assist clients to continuously improve the performance of their assets through the implementation of world class asset management best practices, processes, systems and techniques; transferring knowledge and skills, and building the internal capability to implement and sustain asset management improvement initiatives that will deliver bottom-line results at our clients. The main responsibility of the AM Programme Manager is to act as focal point for the management, implementation and ongoing service delivery of the contract at the client.
To take full ownership of a specific Client Sector (such as Manufacturing, Oil&Gas, Retail, etc) in order to grow the annual revenue and profit related to that Sector for Pragma. This will involve the coordination of all Pragma operational and business development activities at clients within a sector, biased towards the Key Accounts.
To take full ownership of a specific Client Sector (such as Manufacturing, Oil&Gas, Retail, etc) in order to grow the annual revenue and profit related to that Sector for Pragma. This will involve the coordination of all Pragma operational and business development activities at clients within a sector, biased towards the Key Accounts. In addition, the Senior Sector Executive needs to coordinate activities between the Business Development and Sales & CRM teams, develop and control the Business Development Strategy and Budget and support the CSO (Chief Strategy Officer) to continually improve the BD practices and tools.