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What we do for fuel retail outlets

We offer an end-to-end maintenance management solution that starts with developing and implementing an asset management roadmap. The road map is based on a well-defined strategy that caters to your needs. This strategy is executed through our partnership model and delivers these services:

  • the planning, scheduling, execution and reporting on day-to-day maintenance activities through a facilities management call centre;
  • critical equipment inspections;
  • stringent compliance to local regulatory requirements such as OSHAct, Construction Regulations and more;
  • focused improvement projects aimed at improving efficiencies;
  • Permit to Work (PtW) and HSSE Passport training and annual accreditation for contractors to improve process assurance;
  • capital enhancement, refurbishment and replacement projects, such as the design and installation of fueling systems (tanks and pumps); and
  • longer-term strategic planning to ensure business sustainability.

Learn more about our asset management service

What we do for depots and refineries

Our solutions for depots and refineries include the following:

  • maintenance readiness projects where we get involved in an early stage when you design and develop a new plant or refurbish an old plant;
  • asset and system audits that include inspection check sheets for pre-startup and ongoing (quarterly) after a shutdown;
  • the development of tactical asset care plans that focus on the unique requirements of your asset types and their criticality;
  • spares optimization, where we help your procurement team to right-size the number of spares carried based on usage and criticality;
  • asset health and performance management services, where we set up an online monitoring and response service on critical assets, including specific condition monitoring interventions; and
  • facilities management, where we ensure that your buildings and office environments are neatly maintained, cleaned and a pleasant space for your employees to work in.

Case study on equipment maintenance strategies

Projects and success stories

Supplier savings as part of procurement
The renegotiation of prices is an important part of Pragma's supply chain responsibilities on the Shell contract. A result of our longstanding partnership is a clear understanding of Shells procurement preferences which has secured competitive pricing, savings on refurbishments rather than replacements, and the standardisation of equipment.
Improved data velocity with the Work Manager application
The Work Manager app has significantly increased data quality, and velocity as data is entered in real-time once work is completed. All relevant documentation, including site permits and photos, are attached to the work orders, ensuring a much faster turnaround on the full completion of work orders.
Centralised Facilities Management Centre for Shell Retail
Pragma and Shell's longstanding asset management partnership has resulted in 80% downtime reduction on fuel pumps from 2012 to 2016.

Contact the specialists

Lyronne Sigamoney

Country Manager

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Stephan Kornelius

Solution Group Lead | Professional Services

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