Reducing downtime for fuel pumps, HVAC systems, and refrigeration equipment brings operational efficiency, cost savings, increased revenue, and customer satisfaction. It reduces contractor HSSE exposure, lowers energy consumption, and enables effective financial planning.
Centralised contractor management and remote monitoring through Pragma’s solutions save time, simplify processes, and ensure proactive risk prevention. These outcomes align with Pragma’s asset management approach, addressing complexities and compliance requirements in the fuel retail environment.
Pragma helps standardise compliance, optimise asset performance, and drive operational excellence across diverse and distributed sites.
We offer an end-to-end maintenance management solution that starts with developing and implementing an asset management roadmap. The road map is based on a well-defined strategy that caters to your needs. This strategy is executed through our partnership model and delivers these services:
Our solutions for depots and refineries include the following:
Pragma can operate a 24-hour client contact centre for all your network maintenance query logging. Your retail outlet teams can log maintenance requests online or via voice calls.
We use our Enterprise Asset Management system, On Key™, to manage your asset registry accurately and perform comprehensive work management and spare parts planning. We can integrate On Key with your EAMs or CMMS.
To ensure that our clients can attest to the continued value of our service, we partner with them on a continuous improvement journey to identify and create opportunities for improving operational efficiencies and supporting business sustainability.
We agree on time-based value improvement roadmaps with associated value improvement projects and focus on delivering these value improvement goals.
Pragma has developed a range of enterprise asset management technologies and applications to support asset and facilities’ maintenance management processes. Apart from normal work management capabilities, powerful business intelligence dashboards and IIoT enablement, we also offer mobile applications that are specifically designed to streamline work processes and manage contractors in the oil and gas industry.
These applications include:
We deliver greenfield and brownfield service station developments through strategic partnerships with EPCM companies. This enables us to manage the full development cycle of your network from front-end engineering development to operations maintenance to decommissioning. We will help you to optimise the total cost of ownership of your assets to enhance the return on average capital employed.
Sustainable asset management results require a well-defined strategy, a committed team, and effective processes and technologies. We align with your strategy through long-term partnerships, working closely with your in-house team to execute daily activities and long-term projects. Our focus is on delivering your asset management goals while you concentrate on core business operations. We ensure contractors understand your strategy through comprehensive management of selection, contracting, accreditation, work management, and performance reviews. Our partnerships thrive on trust, collaboration, clear plans, teamwork, and shared successes for mutual benefit.
We can help you prepare for the connected forecourt of the future by ensuring that all equipment functions optimally whilst also guaranteeing that other facilities – from bathrooms to retail offerings – uphold your reputation amongst clients. To mitigate risks and prevent downtime, we will help you identify your critical asset types and enable them with sensors to warn you of potential failure. Read here to learn more about our IoT-enabled solutions for fuel retail.
We recognise the significance of competence in terms of safety, cost savings, and operational efficiency. Through the Pragma Academy, we provide comprehensive training programs to enhance the asset and facilities management skills of asset managers and artisans. Specifically designed for the fuel retail industry, our courses ensure contractors are well-versed in the rigorous HSSE requirements of the oil and gas sector. Training options include classroom, blended learning, and virtual instructor-led sessions to accommodate different learning preferences and maintain accreditation.
Oil and gas companies in South Africa must adhere to strict regulatory requirements, including price regulation and environmental protection. Pragma assists clients in ensuring compliance with acts and regulations such as the National Environmental Management Act (NEMA) for environmental protection, the Occupational Health and Safety Act (OHS Act) for construction-related activities, and the Legal Metrology Act for legal administration. By managing contractors and ensuring adherence to these regulations, Pragma supports clients in maintaining compliance and operational integrity.