Turn your installed base into a revenue engine
Quote faster, plan smarter, and deliver consistently with a connected, data-driven maintenance platform.
Scale your OEM after-sales services with confidence
Manage your installed base, optimise maintenance, and boost spare parts sales – powered by Pragma’s On Key EAM software and expert services.
From installed base to scalable service business
OEMs are under pressure to do more than build machines. They’re expected to deliver consistent, profitable service over the full lifecycle of their equipment, across regions, platforms, and partners. But scaling after-sales services is complex. Maintenance data is inconsistent. Quoting is slow. Installed base records are incomplete. Internal teams are stretched too thin to maintain digital discipline. At Pragma, we help OEMs operationalise their service model by getting three things right:
- Readiness to deliver on service agreements
- Connected systems that streamline and scale execution
- Capacity support to keep the back-office running efficiently
Whether you’re preparing to implement enterprise asset management (EAM) software, automating service processes, or keeping maintenance data clean and current, we understand that every OEM is at a different stage. That’s why we meet you where you are, offering adaptable solutions that fit your unique needs.
Building readiness for service growth
OEMs transitioning to a service-based business model often find that their internal processes, systems and teams are not yet aligned with the operational demands of full lifecycle support. Without clear readiness, scaling consistently and delivering reliably across regions becomes difficult.
Pragma helps OEMs assess their current ability to support service agreements. Using our structured Asset Management Improvement Plan (AMIP), we:
- Evaluate your maintenance operations.
- Benchmark maturity levels.
- Identify where changes are needed in your data, systems and business processes.
Our services empower you to take control of your operations, whether it’s adopting enterprise asset management (EAM) software, automating service workflows, or improving data quality. This readiness ensures you can confidently deliver and grow advanced services.
Create a digital backbone for scalable service execution
Scaling advanced after-sales services takes more than people and processes. It requires a connected platform that unifies your installed base, maintenance workflows, and customer commitments.
On Key is Pragma’s (EAM) enterprise asset management software, designed to help OEMs standardise maintenance workflows, connect ERP and CRM systems, and manage services with precision and visibility. The platform becomes the single source of truth across your service organisation, linking asset condition, spare parts usage, and work execution in one integrated environment.
With On Key in place, your teams can quote faster, execute more consistently, and build stronger service relationships over time.
Scale your after-sales back-office with EAMaaS — execution consistency, no extra headcount
Delivering consistent after-sales execution takes clean master data, accurate schedules and disciplined follow-through. Many OEMs are stretched too thin to keep records current or standardised across regions.
Pragma’s Enterprise Asset Management as a Service (EAMaaS) runs your digital maintenance back-office so your field teams and partners can deliver with confidence. Using On Key EAM (enterprise asset management) software, our specialists:
- maintain installed-base and asset records
- keep task lists, job plans and PM strategies current
- generate and quality-check work orders against contracts/SLAs
- align spare parts/BOMs and costs for accurate quoting and invoicing
- report on compliance and performance, and sustain data hygiene
We don’t replace your technicians — we make them more effective by ensuring the data, process and daily discipline behind every job are right.
