Public recognition is one of the best ways to acknowledge engaged employees and contractors for their efforts and dedication in delivering excellence in the workplace. This is exactly what the Shell Facilities Management Contract (FMC) Awards are all about and Pragma’s employees and contractors recently walked away with top honours at a prestigious event hosted at the Durbanville Hills Wine Estate.
“Reliant, dedicated and able staff and contractors are the backbone of the success of the Shell FMC,” says Pragma’s Kolosa Madikizela, Cape Regional Manager. “Although every effort is continuously made to train and equip our staff and contractors to render top quality service to our client, it’s the personal demeanor of individuals that make the difference real. This is in essence what we recognise with these awards.”
The awards are for outstanding performance by individuals in four categories namely Goal Zero (HSSE), Delivery (FMC Scorecard), Customer Service and Innovation. Nominations are made by fellow employees of the call centre, operations, administrative and Shell project staff as well as contractors. The emphasis of this year’s awards function was on teamwork and how People Make the Difference Real.
The 2016 FMC contractor winners were Craig Petersen of the South African Maintenance Company (SAMCO) for Customer Service, Pierre Zeeman of Prowalco (Pty) Ltd for Delivery, Mark Kommer of Zululand Fuel Installations for Goal Zero and Louis Martin of Global Fuelling Systems for Innovation. Pragma winners included Michelle du Toit for Customer Service, Quillin Campher and Daniel van Dyk for Delivery, as well as Lyronne Sigamoney for Goal Zero.
Special Awards from Shell to Pragma for Customer Service were given to Edna Jackson, Johan Bezuidenhout and Xavier Thomas. Johan Bezuidenhout also received the Focused Improvement Award.
Madikizela concludes: “We’d like to use this opportunity to thank all our employees and dedicated contractors for their excellent service delivery on the Shell SA contract and congratulate the winners on their achievements. We’re committed to Shell in delivering on projects and assisting with any challenges they may have.”
The FMC is responsible for the asset life cycle and maintenance management of Shell retail and commercial sites in South Africa. Pragma’s employees are responsible for the technical call centre, improvement projects as well as the management of the contractors (appointment, training and tasking) who perform maintenance activities.
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