Annually, we ask our valued clients to complete an online survey about our products and services. Thank you to each of you who participated and have given us the opportunity to refine and enhance our interaction with you. We are aiming for excellence in all aspects of our business and with every completed survey, we’re one step closer to this goal.
To up the ante, we entered the name of every client who participated into a lucky draw for an iPad mini. Using a random selection process from 203 entrants, our winner was chosen. We are pleased to announce that Ms. Raey Murray of Paarl Media in Milnerton is the overall winner of the iPad Mini. Congratulations Raey!
“When I called up Ms Murray to inform her of her winning, she was elated and could not believe the great news. Our clients have been exceptionally open to the idea of completing the survey over the last year when they started to realise that at Pragma we take client satisfaction very seriously and they were starting to reap the benefits of better communication and an enhanced experience with Pragma’s various service and product offerings,” says Pragma Client Services Officer Strini Naidoo.
“We want to hear about our clients’ pain points and address these challenges sooner rather than later. The client survey makes this possible and the results are evident in our client satisfaction scores that has increased year on year,” Strini added.
Here is what Raey Murray had to say, “I started at my present company in October 2014 and was introduced for the first time to On Key. The system is extremely user-friendly and I very quickly managed to find my way around it. The person I took over from emigrated and there was no one but Pragma Support that I could call on when I got stuck with something. The support given has been tremendous; emails are replied to almost immediately with all the instructions I need and follow-ups are also done ensuring that my problem is resolved. The training I received from Pragma was excellent and my trainer showed me so many different things that help me to perform better in my job.”
“Pragma is committed to our clients and we are very serious about having open channels of communication with them. We want to hear how we can improve our services and how we can Operate at our Optimum for our clients thereby improving their performance and lowering their risk and cost,” comments Pragma Client Services Representative Team Lead Nanette van Rensburg who values the opportunity to improve Pragma’s internal processes around the survey to enable Pragma to action the areas of concern more timeously
Some of Pragma’s areas of focus for the coming year:
- increased interaction between Pragma’s management and clients.
- keeping our client abreast of new modifications and functionality about On Key.
- improving our response time to client requests for quotes and proposals.
Here are what some of Pragma’s clients had to say in the survey:
“Pragma is the intellectual way of Asset Care….”
“I find the Pragma team on-site to be professional, knowledgeable, presentable and efficient”
“Overall an extremely functional CMMS system and support for any problems is very good”
“In the past year, we were busy upgrading from On Key4 to On Key5 and the team has been really great and knowledgeable in their work. They always made it a point that they address all our queries and questions!”
“I would recommend Pragma (On key) to any company out there. They have lots of information and tools to suit any company. Their tools on the systems are user-friendly and the customer service is excellent. Thanks to Pragma my work is now simple.”
Pragma Managing Director Attie Nieuwoudt says, “At Pragma we have a partnering and co-sourcing approach with our clients. The feedback helps us to identify the areas that we have to focus our improvement efforts on. Thanks to everybody that have taken the time to complete the surveys. You are helping us in our quest to be the supplier of choice when it comes to Physical Asset Management.”