Client satisfaction is one of the most important success indicators for any service company’s service offering.
Our Client Relations Management initiative has delivered a healthy
return on investment over the past year, with client satisfaction
steadily improving each month.
In October 2008, we launched a dedicated client satisfaction campaign to
measure the satisfaction levels of our clients. Annual visits are aimed
Continually improving our service offering. When you deliver an EAMS
tool to a client, the success of that tool in the operation of the
client is navigated by the correct and optimised usage of that system.
It is therefore essential that a consultant ensures that the client
understands and utilises all the specs and latest functionality within
On Key. This is done by means of training interventions.
Affirming relations with clients. With regular people movements and
ever-changing business needs, strong and friendly relations are key to
ensuring that clients can comfortably request training or other
Our approach is a win-win situation for both parties, and creates a
supreme flagging mechanism for introducing suitable clients to the
cutting-edge Asset Care Centre concepts.
The improvements speak for themselves:
CRM- Customers CRM survey done (count)
CRM – Customer satisfaction rating (%)
CRM – Client satisfaction based on post implementations audit (%)