Part of our client’s after-sales offering to the market is to have qualified technicians not only do the installations but also do the maintenance on their equipment. These technicians are 3rd party contractors invoicing the client, who in turn invoice the relevant retail clients. Our ACC team mapped the client’s operational processes and requirements relating to after-sales service and debtor management.
Proof of Concept | Facilities Management | Smart Building project
We challenged our R&D and FM teams to come up with an intelligent FM solution…
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Case Study | Local Government | City of Cape Town | Electrical Support Services | Substation Maintenance
The Electrical Support Services (ESS) department is responsible for transformer and switchgear installation and refurbishment,…
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Case Study | Local Government | Municipality | Maintenance Capacity Planning
Our client fulfils a maintenance support function to all divisions within their organisation. The client…
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Client Reference | Manufacturing | Automotive | Focused Improvement
The process we followed was excellent. It helped us identify problems and potential root causes…
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Reference story | Automotive | Criticality Analysis
Our client now has better insight into the criticality of their equipment and technologies, to…
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Client Reference | Manufacturing | Glass | Improvement of Asset Care Plan
Our client is a leading manufacturer and supplier of float glass, laminated glass and mirrors…
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Case Study | Local Government | Municipality | Nelson Mandela Bay | AIV | AMIP | ACC
The Distribution Directorate is responsible for the maintenance of and extensions to the distribution network,…
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