Part of our client’s after-sales offering to the market is to have qualified technicians not only do the installations but also do the maintenance on their equipment. These technicians are 3rd party contractors invoicing the client, who in turn invoice the relevant retail clients. Our ACC team mapped the client’s operational processes and requirements relating to after-sales service and debtor management.
Case Study | Local Government | Municipality | Nelson Mandela Bay | AIV | AMIP | ACC
The Distribution Directorate is responsible for the maintenance of and extensions to the distribution network,…
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Case Study | Manufacturing Food and Beverage | Parmalat | CM Leak Detection
Energy costs are monitored by Parmalat management on a monthly basis. The ratios of compressed…
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Reference story | Water utility | SAP® PM optimisation
Moving from an unused SAP® PM system to a well-engineered asset management aligned system.
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Client Reference | Distributed Facilities | Retail | SLA driven performance
Our client is a large supermarket retailer in Africa, operating over 2,500 outlets under 15…
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Case Study | Local Government | Municipality | Maintenance Capacity Planning
Our client fulfils a maintenance support function to all divisions within their organisation. The client…
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Case Study | Oil and Gas Retail | Shell | HSSE Logger
We now remember to look out for potential incidents on site as we can log…
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Case Study | Mining | Coal | CNV 202 Take up Track Wheel Failure
Coal mining operations mine and deliver coal from open cast pit to a crushing circuit.…
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Case Study | Oil and Gas | Retail | Sasol | Focused Improvement Dashboard
Sasol is an international integrated chemical and energy company that leverages technologies and the expertise…
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Reference story | Fast foods | Increase statutory SLA’s
Since the implementation of the initiative, the statutory SLA for work orders completed increased from…
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