Fuels Retail

How would your business, as a fuels retailer, benefit from less downtime for fuel pumps, HVAC systems and refrigeration equipment? What would it mean to you if you were able to slash your maintenance time and cut contractor exposure hours? If you could reduce energy consumption?

These are the natural outcomes of Pragma’s approach to asset management. As the complexities of the fuels retail environment spiral, it becomes ever more difficult to maintain compliance in the various areas required – particularly as the nature of the business means that your asset base tends to be diverse and distributed. Thus, while it might be easy to ensure that all contractors and equipment meet with corporate standards if you are running just one site, consider how much harder it is to do so if your sites are dispersed across the country.

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This is where Pragma can help. By implementing an asset management road map, our experienced team of engineers is able to customise a strategy to maintain and develop your assets, customised to your precise needs.  This strategy is executed through a partnership model that caters for:

  • the planning, scheduling, execution and reporting on day to day maintenance activities (facilities management call centre);
  • focused improvement projects;
  • capital enhancement, refurbishment and replacement projects; and
  • longer term strategic planning.

We can also aid you in preparing for the connected forecourt of the future, ensuring that all equipment functions optimally, whilst also guaranteeing that other facilities – from bathrooms to retail offerings – uphold your reputation amongst clients. Download our Fuels Retail Industry Profile for a holistic overview of our offering or read here about our award winning partnership with a leading fuels retailer in Africa.

Our teams are made up of expert engineers and consultants, well versed in the stringent requirements for safe and cost effective maintenance management in fuels retail. We view our contractors as a team extension as we manage the full spectrum of contractor selection, contracting and service level agreement (SLA) management, accreditation, work management and performance reviews.

The Pragma Academy delivers a range of courses specifically developed for the Fuels Retail industry to upskill and accredit contractors in the stringent HSSE requirements of the oil and gas industry. Courses such as 'Permit to Work' and 'Oil and Gas Testing' provides a thorough basis for compliance and refresher courses are also offered to ensure that contractors maintain their accreditation.

Our range of information systems (including On Key, our proprietary tool) allows us to choose the system best suited to manage and optimise your asset base. In addition, our mobile work manager application helps with the effective management of field services by ensuring that service engineers and contractors have all necessary information to give on-site feedback and make decisions in real time.

Projects and success stories
  • Case Study | Oil and Gas Retail | Shell | Supplier Savings | On Key

    Renegotiation of prices is an important part of supply chain responsibilities.” Shell Engineering. We have been more involved in procurement management which promotes transformation and assurance.


  • Case Study | Oil and Gas | Retail Sites | Shell | Work Manager Application

    Data entered is real time, meaning as we capture, the system is updated. All relevant documentation can be attached, including site permits and photos.


  • Shell | Facilities Management Centre

    80% downtime reduction on fuel pumps from 2012 to 2016.