Asset management is a discipline with great benefits for OEM manufacturers. For instance, while once-off sales provide a single revenue boost, a service solution means that you can continue to receive revenue for as long as the client uses the equipment.
While servitisation is not a new concept, the adoption of OEM is being driven by the formalisation of ISO 55000, which requires that OEMs provide a balanced risk solution for their clients while creating cost and performance driven solutions for their own equipment. At the same time, the development of Industry 4.0 means that OEMs are now able to address the known challenges around both installed base management and performance management. This means that OEMs can monitor performance and analyse the resulting big data, positioning them to suggest value adding interventions to clients even before problems arise.
Pragma uses our proprietary AMIP assessment tool to help OEMs develop a transformation road map that will help them transition from manufacturers to service solution providers. Our integrated change management process ensures that businesses have all the information, support and advice required during the overhaul that this transition requires, and support the key elements form the foundation of services business: people, processes, tools and technology.
Our people and expertise makes the difference
Leading international OEMs have trusted us with their assets for more than a decade. As asset care specialists, our engineers and consultants actively support our clients’ after-sales service strategies and keep abreast of the latest principles, techniques and conversations in our field.
Pragma has, moreover, developed a comprehensive library of asset management training courses to support the implementation and execution of asset management processes, with theory supported by a practical development that ensures learners understand the impact of decisions around maintenance planning.
The Pragma Academy is a further resource for clients, offering short courses to guide strategic and tactical managers as well as operational teams in the establishment of their own asset management programmes.
Business processes and best practices
Our solid IP foundation has been developed over more than two decades of delivering service to manufacturers and OEMs. Our competitive advantages lie in our documented best practises and processes, and our ability to demonstrate their successful track record.
By partnering with Pragma, OEMs enjoy access to Pragma’s proven asset register administration, maintenance plan development, work planning and control, spare parts administration, contractor management and focused improvement business processes, supporting their own ability to provide value-adding asset management services to clients.
We leverage our engineers’ expertise in asset management to customise customer-specific processes and implement project methodologies to make your after-sales service solutions more efficient.
EAM software solutions
A variety of information systems and state-of-the-art technology can effectively be used to provide asset information to facilitate optimal decision-making. We can develop your new systems around the EAM solution already in place, or install our proprietary On Key EAM, which offers supreme functionality to manage maintenance development and work planning and control. On Key can be tightly integrated with your existing ERP and condition monitoring equipment.
Your installed base forms the foundation on which your service offering is developed and executed. With many options, modifications and versions available depending on the type of machine to be maintained, it can be challenging to find an out the box solution. We’ve therefore used our specialist asset management and engineering expertise to develop On Key. On Key’s asset and asset type functionality is unmatched by other software solutions.
In addition, our mobile work manager application helps OEMs provide effective field services by ensuring that service engineers have all the necessary information to give on-site feedback and make decisions in real-time.
Projects and success stories
After sales service for a chicken processing plant
For Meyn, it is important to have a trustworthy single view on our Installed Base in order to develop, sell and deliver After Sales services.
Custom maintenance plans for a packaging company
The biggest benefit of this focused improvement project is the reduction in claims placed by clients due to incorrect spare parts being ordered and work executed.
AM maturity assessment for a liquid packaging company
The Pragma consultants were able to assess the maturity of our organisation in a structured manner. Their understanding of the Maintenance Solutions market led to structured and focused input to our improvement process.