Retail
With us on board, you could typically save between 10% to 20% on your maintenance bill. How is this possible? The answer lies in our best practices. The lessons we've learned in the retail space that has been captured meticulously in best practices and streamlined business processes.
The implementation of sound facilities management practices plays a critical role in enhancing customer experience, improving customer perception and increasing your market share. With Pragma as your FM partner, you free up your branch managers to focus on delivering the customer experience they deserve, while benefiting from our physical asset management expertise. With the implementation of our maintenance practices, the replacement of your assets will be delayed, improving capital efficiency.
Consider what the following best practices could mean to your business:
• Maintenance cost benchmarking which will put you in the position to know if you are getting value for money.
• Streamlining workflows with our Work Manage app, allowing your branch to log facilities calls on a mobile app and track contractor progress automatically.
• Gaining access to a vetted, third-party contractor pool who are already familiar with our streamlined workflow.
• Managing your contractors' performance with an objective scorecard
• Use of standard rates for maintenance and service work to optimise overall maintenance spend
• Improved quality of maintenance work by measuring and reducing rework.
• Access to improved, up-to-date asset information to prevent maintenance work on an asset that is still under warranty.
• Reducing risk and ensuring statutory compliance via a formal system.
While some of our clients only want a maintenance cost benchmark, others chose our EAM system and streamlined workflow process. Yet, others want a fully outsourced service. We cater for all these models in a partnership approach. We would appreciate the opportunity to discuss how you currently operate, to see if our tried and tested solutions could be of use given your business challenges and pain points.
Please make contact with our specialists for an exploratory meeting.
Available information for effective decision-making
We provide timeous and accurate information for effective decisions.
Service efficiency
We ensure that your facility support services are provided with efficiency at best value.
As a Pragma client, you’ll have a dedicated account or business area manager who plays a critical role in ensuring that all the services you sign up for work together to fulfil your maintenance and facilities management needs.
We view our contractors as an extension of our team and manage the full spectrum of contractor selection, contracting and service level agreement (SLA) management, accreditation, work management and performance reviews.
Aided by technology, our asset care centre (ACC) is equipped to do first-level fault finding to prevent unnecessary call-outs. The ACC also verifies invoices captured by contractors to ensure the correct rates and prevent overcharges. In addition, contractors are managed on accurate information by our supply chain function using a system-generated performance scorecard. Where improvements are needed, we also offer support and training opportunities to improve service quality.
Our operations teams are active in the field conducting work quality over-inspections and asset condition assessments to ensure the optimal condition of your outlets and assets. This way, you free up yourself and other resources to focus on your core business.
Furthermore, we have a planning function geared to optimise work plans (proactive, reactive and statutory compliance), combine non-urgent with urgent work and optimise travel distances.
All of these efforts combine to optimise contractor service delivery and to do so as cost-efficiently as possible.
Over the years, the lessons we have learned in the retail space has been captured in best practices and streamlined business processes. By implementing these best practices, our clients typically save between 10% and 20% of their total maintenance bill. We have a best practice checklist which you can use to select the best practices you need and priorities your journey and high-level strategic asset management plan.
You can make use of the trialled and tested best practice workflow process, specifically designed for the retail sector, with minimal effort. We have a large contractor pool who is already familiar with On Key, Pragma’s enterprise asset management system, and the contractor portal. By tapping into this resource, your change management and onboarding efforts are minimalised. Contractors capture their invoices by selecting standard rates and uploading documents including permit to work certificates, risk assessments and before and after photos.
Our mobile Service Request app makes logging facility-related issues extremely convenient. The HSSE Logger is used to do COVID-19 checks paperless and efficiently on an app. To learn more about these apps and dashboards, view the videos linked below:
On Key Action | Field Engineering App
On Key Action | Service Request App
On Key Action | Facilities Management Assistant App
On Key Insights | Improving facility efficiencies using fact-based information
On Key Insights | Work Management
On Key Insights | HSSE Dashboard
