Retail
Tough economic times, fierce competition and the ever-increasing pressure on fast-paced and innovative service delivery in the retail sector places immense pressure on retail owners. Constant ‘fire-fighting’ because of unexpected equipment breakdowns, power failures and staff availability add to the stress that often leaves retail managers neglecting their core function – keeping customers happy.
This is where we can help, by giving you time back and increasing your efficiency to focus on your planned activities and better manage the unexpected exceptions. We do this by developing and implementing a digitalisation plan where all your processes are digitalised, and systems are used to measure and control your processes.
We incorporate IIoT technologies, condition monitoring and mobile applications that increase your maintenance team’s overall efficiency and improve your asset base’s availability. Managers get access to real-time information to track the time and exact cost spent on maintenance activities.
On Key Work Management dashboard
Facility and asset management strategy
Asset Management Improvement Planning Framework
Pragma helps you establish a clear facility and asset management strategy to support your business, making it possible to view progress against a high-level plan. Your current maturity levels are measured against industry key performance areas and best practices. The facility management assessment results highlight the gaps or improvement areas that need to be addressed. A target maturity or ideal state is defined, and a maturity road map is developed to manage and track your progress sustainably.
Your facility and asset management strategy will not only steer your plans and budget, but it will help you to justify investments in improvements that support your organisation’s core business objectives.
Our clients' successes are our successes
Our client case studies clearly show the value delivered through :
- our partnership and the joint effort with our clients to digitalise and optimise the management of their resource,
- improving building and equipment performance while saving on maintenance costs,
- containing risk.
We are proud to be associated with some of the retailers in Africa where the shared successes of our partnerships have built trust, respect and a common goal to do even better. Such retailers include Pick and Pay, Massmart and Pepkor.
Visit our resources page to read more success stories.
Process-driven asset management for retail outlets
Pragma’s turnkey solution for retail outlets is packed with best-practice workflows, an asset management system, and applications to manage the facility and equipment optimally. In the absence of sensor-connected assets that can trigger alarms to alert maintenance staff of a failure, a retailer is heavily dependent on its staff to immediately report a breakdown. A digitalised process is invaluable as users can easily log maintenance requests on specific assets, triggering corrective work to be done. Assets are classified according to their criticality for the business’s smooth running and this scoring determines the urgency of work to be performed. Generally, refrigeration, heating, ventilation and air conditioning (HVAC), generators and service contracts are seen as critical in the retail sector and get immediate attention the most often. However, in our experience, it is vital to fix non-critical assets as quickly as possible. Leaving these assets to deteriorate can quickly become a costly affair, for both your brand and your maintenance budget.
By increasing each step’s efficiency in the workflow, management has a more accurate view of the budget and actual and committed cost.
With the On Key Service Request app implemented, you will save countless hours as all maintenance requests will bypass you and head straight into your maintenance management workflow.
On Key Service Request app
If you manage multiple retail outlets, you want to be certain that all your field workers or engineers are doing their scheduled inspections at the various outlets. The On Key Field Service app is used to schedule and report on all the inspections or over-inspections that your teams need to complete.
On Key Field Engineering app
Reliable equipment increases throughput in distribution centres
With the core business focus of a distribution centre (DC) being on stock or goods’ movement and ensuring ideal storage conditions, critical assets include generators, conveyors, and material handling equipment. As the DC maintenance or operations manager, you want a clear understanding of your critical equipment’s availability and reliability to ensure the smooth running of the daily operations. With Pragma’s best practices, system and applications implemented, you will have access to a dashboard with structured information about your equipment’s reliability, giving you that much-needed time and control over the planning and management of your operations.
On Key Asset Reliability dashboard
The dashboard also provides an organised view of service level agreements, statutory compliance, standard operating procedures, and accreditation and certifications.
Gain accurate information to make informed decisions
Using smart technologies to drive intelligent property management
Managing a property is a carefully balanced act. On the one end, you must keep all your occupants satisfied and provide them with a pleasant experience, and on the other end, you must manage the things that keep your occupants happy, within a tight budget. Whether you manage an office block, recreational centre or hospital, your clients’ perception of their safety and comfort in the building, and the functional fitness of utilities are often a reflection of the facility’s successful management. When integrating IIoT technologies into your facilities management processes, system and other applications, you greatly enhance your facilities management service. Understanding the opportunities that smartly applied technologies can provide is key when planning your digitilisation strategy. Whether you need to improve your document management system to track and trigger contract renewals accurately or want to manage the CO2 levels in your boardroom, Pragma can help. The ability to remotely monitor the fuel levels of our standby generator has kept our lights on during load shedding.
Connecting utilities with IIoT sensors and On Key EAMS
This is how we use IIoT to track water and electricity usage in real-time to verify that the municipal tariffs are correctly calculated.
Taking the complexity out of contractor management
On Key Contractor Portal app
Your new digitalised processes will help you better manage the work you allocate to your contractors, track their costs and measure their performance against service level agreements. Contractors manage and administrate their work on the central contractor portal and upload their invoices and documents on your work orders themselves, reducing the administration for your team. Standard rates and travel distances are agreed upon and managed by the system to ensure contractors charge accordingly to provide cost savings. We offer technical support as a service to ensure you are charged fairly and over-inspections are performed to ensure the quality of work performed. System-generated scorecards help determine the fair and objective increase of work allocation and highlights where skills development is needed.
Contractor skills development
A well trained and safety conscious contractor base is invaluable and provides peace of mind. Years of experience in contracting and contractor management has resulted in the development of stringent best practices around the quality of work and mission-critical safety requirements. We passionately contribute to contractor skills development and the Pragma Academy runs several safety-related training courses. Our work practices are governed by these measures and whenever a task is created in the enterprise asset management system, a mini-risk assessment is performed to ensure that contractor has a valid ‘permits to work’ and that it is attached to the relevant work orders.
Statutory compliance and risk management in one location
On Key HSSE Logger app
We help you manage and reduce risk by formalising safety requirements using a system and a dashboard that shows your statutory compliance and schedule attainment, tracking work execution timeframes and service level agreements with contractors. You can use the HSSE app to help you identify the incidents that pose the greatest risk to your staff and operations. Apart from tracking and trending safety incidents, the app’s COVID-19 symptom tracker can eradicate tedious paper processes and save you hours. So staff and contractors no longer have to stand in queues to complete paper-based forms, and your HSSE manager gets an immediate alert if someone with a high-risk profile enters your facility. All your HSSE related processes are simplified in one user-friendly mobile application.
A Pragma partnership is more than just an outsourced solution
We are structured to co-partner with you and agree on the mission-critical functions which need to be performed to secure sustainable facility and asset management.
Whether you have the internal capacity to perform these responsibilities or need a support service, or even a fully outsourced solution, we are ready to scope your custom requirement with you.
