Retail
With us on board, you could typically save between 10% to 20% on your maintenance bill. How is this possible? The answer lies in our best practices. The lessons we've learned in the retail space that has been captured meticulously in best practices and streamlined business processes.
The implementation of sound facilities management practices plays a critical role in enhancing customer experience, improving customer perception and increasing your market share. With Pragma as your FM partner, you free up your branch managers to focus on delivering the customer experience they deserve, while benefiting from our physical asset management expertise. With the implementation of our maintenance practices, the replacement of your assets will be delayed, improving capital efficiency.
Consider what the following best practices could mean to your business:
• Maintenance cost benchmarking which will put you in the position to know if you are getting value for money.
• Streamlining workflows with our Work Manage app, allowing your branch to log facilities calls on a mobile app and track contractor progress automatically.
• Gaining access to a vetted, third-party contractor pool who are already familiar with our streamlined workflow.
• Managing your contractors' performance with an objective scorecard
• Use of standard rates for maintenance and service work to optimise overall maintenance spend
• Improved quality of maintenance work by measuring and reducing rework.
• Access to improved, up-to-date asset information to prevent maintenance work on an asset that is still under warranty.
• Reducing risk and ensuring statutory compliance via a formal system.
While some of our clients only want a maintenance cost benchmark, others chose our EAM system and streamlined workflow process. Yet, others want a fully outsourced service. We cater for all these models in a partnership approach. We would appreciate the opportunity to discuss how you currently operate, to see if our tried and tested solutions could be of use given your business challenges and pain points.
Please make contact with our specialists for an exploratory meeting.
Available information for effective decision-making
We provide timeous and accurate information for effective decisions.
Service efficiency
We ensure that your facility support services are provided with efficiency at best value.
Leading international retailers trust us with their assets. As asset care specialists, our engineers keep abreast of the latest principles, techniques and conversations in our field and actively support our clients’ asset management and maintenance strategies.
We further assist clients through the Pragma Academy, which offers short courses to guide strategic and tactical managers as well as operational teams in the establishment of their own asset management programmes. The Academy also offers training for contractors to enable safe work practices.
Our solid IP foundation has been developed over more than two decades. Combined with our engineers’ asset management expertise, Pragma is geared to design custom processes and implement methodologies to ensure that your asset base is optimally maintained. To do this, we implement processes to ensure a safer working environment and assets that operate within specification, with reduced unplanned maintenance activities.
On Key integrates easily with your ERP system as well as condition monitoring equipment used in the field, incorporating data from our contractors to create tactical plans so that maintenance issues can be handled proactively. This reduces the interruptions that result from machinery and process failures. We are also able to work with your existing CMMS.
