Retail

Projects and success stories

Making informed decisions, increasing efficiency and saving costs

Massmart is a South African based globally competitive regional management group, invested in a portfolio of differentiated, complementary, focused wholesale and retail formats. Massmart is the second largest distributor of consumer goods in Africa. They operate 420 stores in 13 countries in sub Saharan Africa through the Group’s two business units Massmart Wholesale and Massmart Retail.

 

 

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SLA driven performance

Our client is a large supermarket retailer in Africa, operating over 2,500 outlets under 15 brands. To maintain infrastructure to provide this service requires a full-time physical asset management partner. Our client has partnered with us to render this service at more than 480 of their outlets throughout most of South Africa.

 

 

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Increase in statutory SLA of tactical WOs

Since the implementation of the initiative, the statutory SLA for work orders completed increased from an average of 66% per month to an average of 94% per month.

 

 

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