Tag: OEM
OEMs need a connected platform for services
October 31, 2025
Author | Henk Wynjeterp – Regional Lead – Europe | Henk leads Pragma’s OEM after-sales practice for food processing and packaging manufacturers. Most OEMs (original equipment manufacturers) have embraced some form of after-sales services as a strategic growth priority. Moving from machine sales to advanced lifecycle services promises stronger customer relationships, predictable revenue, and competitive […]
Ditch the buzzword: OEM after-sales leaders buy execution, not “servitization”
October 10, 2025
Author | Henk Wynjeterp – Regional Lead – Europe | Henk leads Pragma’s OEM after-sales practice for food processing and packaging manufacturers. If you sell into OEM after-sales, you’ve seen the eye-roll. “Servitization” has become a vague, catch-all promise that rarely addresses the day-to-day reality of running a profitable service operation across regions, agents and […]
Enhancing OEM Service Revenue Growth: Overcoming After-Sales Challenges
March 4, 2024
Author | Stefan Terblanche, Pragma Partner Consultant Over the last decade, more and more Original Equipment Manufacturers (OEMs) have targeted after-sales services as a value-adding offering to complement their traditional focus on capital sales. Margins on capital equipment have been under pressure, and support from OEMs has become an important selection criterion in evaluating and […]
Boosting OEM After-Sales Service efficiency: The power of an EAMS
Author | Stefan Terblanche, Pragma Partner Consultant Original Equipment Manufacturers (OEMs) face many challenges when it comes to providing effective and efficient after-sales service to their clients. The typical OEM after-sales business process, as shown in the following diagram, consists of several activities that need to be performed. For an OEM to be efficient in […]
